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Last Updated: [18/11/2025]
At AL-Mostafa Cool, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase products, or use our installation and maintenance services.
We collect various types of information to provide and improve our services to you.
This is information you directly provide when placing an order, registering an account, or contacting us.
Identity Data: Name, date of birth (for identity verification if necessary).
Contact Data: Billing address, shipping/installation address, email address, and telephone number.
This is necessary for processing payments and managing orders.
Transaction Details: Information about payments to and from you, and other details of products you have purchased.
Payment Data: We utilize secure, third-party payment gateways. We do not store your full credit card details on our servers.
This information is automatically collected when you access our website.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.
Usage Data: Information about how you use our website, products viewed, time spent on pages, and page response times.
We use the collected data for the following essential purposes:
Order Fulfillment: To process and deliver your air conditioning units and contact you regarding delivery and installation scheduling.
Service Delivery: To provide necessary services, including AC installation, repair, and scheduled maintenance.
Account Management: To manage your registration, provide customer support, and send service-related notifications.
Communication: To send you marketing and promotional materials (only if you have opted-in).
Website Improvement: To monitor and analyze site usage, ensuring our website is efficient and user-friendly.
Legal Compliance: To comply with all applicable Egyptian laws and regulations.
We share your personal data only when necessary to fulfill our business obligations or when required by law.
Logistics and Delivery: We share your Name, Address, and Phone Number with trusted third-party courier and logistics partners to ensure the successful delivery of your order.
Installation Services: For AC units requiring installation, we share your Name, Address, and Phone Number with our certified, vetted installation teams to schedule and execute the service.
Payment Processors: We share transaction data with secure payment gateways to process your payment.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities in Egypt.
We never sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
We restrict access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
You have rights regarding your personal data, including the following:
Access: You can request access to the personal data we hold about you.
Correction: You can request that any incomplete or inaccurate data we hold about you is corrected.
Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in the emails we send or by contacting us directly.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:
AL-Mostafa Cool Customer Service
Email: [info@almostafacool.com]
Telephone: [+20 10 66289549]
Address: [Zahraa Nasr City, Cairo, Egypt]
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